High Point SUD offers a wide variety of convenient payment options for our customers. Choose the option that best suits your needs.
REGISTER WITH OUR NEW BILLING SYSTEM
Please use the identical name as it appears on your bill when registering (ALL CAPS). If there are two people on the bill, only the name listed first will be accepted. If you are still having problems, please email jessica@highpointsud.com
Register New User Instruction for Registration
- Customer Portal Instructions for Portal
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and applied to your water account. To set up Automated Bank Draft, download and fill out the ACH Recurring Debit Form. You may email it to Jessica@highpointsud.com, drop off, or mail the completed form to our office, along with a voided check.
Online Payment
If paying online, click the green "Pay Your Bill Now" button. If this is your first time using the Customer Portal, you will need to register your account by selecting the Consumer Registration link. Use the name as it appears on your bill; if two people are listed on the bill, the system will only accept the first name to register. Your payment will be processed using our third-party payment center, Nexbill Pay.
Phone Payments
If making a payment over the phone, please call 888-523-5312.
By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. Please mail your payment at least five-seven business days before the due date specified on your bill to avoid late fees.
Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays, and the first day after a holiday are typically very busy. If you are dropping off a payment after hours, please use the drop slot located to the front door's right.
Financial Institution Online Bill Pay
Many financial institutions offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Usually, these services debit the customer's checking, or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments are mailed to High Point and may take up to seven business days to post to the customer's account. Please consult with your bank for more information.
ATTENTION
Please use one of the forms of payment listed above only! Be aware of a 3rd party payment center named DOXO that is used as an online payment source. High Point SUD is NOT affiliated with this company! A few customers have recently used this site to pay their water bill, and High Point SUD has not received their payment. Unfortunately, if you are or have used this website to pay your bill, you could be in jeopardy of having your services disconnected for non-payment. Again, High Point Special Utility District is NOT affiliated with DOXO and does NOT recommend using this site as a form of payment for your water bill! If you wish to make online payments, please use a reliable source such as your bank or our payment center, Xpress Pay.
